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Making everyone happy at Clipper Marine

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From left: Michael Mark (Vessel IT Manager,  Clipper Marine Services AS) and Lars Martinussen
(European Sales Manager,Dualog AS).

 

Clipper Marine now has the capability to manage the computer network of its entire fleet from shore with Dualog’s solution. In the coming months, 22 of its tankers will be fully installed with Dualog® Connection Suite™ along with a new VSAT broadband network's expanding global coverage area.

The complete communication solution for Clipper

The decision for the Copenhagen-based Clipper Marine Services to deploy Dualog's solution was spurred by the global trend of using broadband at sea. With proven compatibility and performance in the industry, choosing Dualog Connection Suite as the ONLY communication platform was an easy and obvious decision.

Built within a single integrated environment, Dualog Connection Suite provides Clipper Marine with a suite of solutions to manage its ship and shore operations. The web-based solution allows shore administrators full control to data management/traffic wherever the ship is, from any web browser.

Integrated with a specially designed web mail client which allows unlimited email accounts, all crews are able to connect with the outside world via a business or private roaming email account. They are also able to access to the same messages onboard ship or from shore.

Choosing the best platform and minimizing cost

Designed to run on multiple communication systems via its DuaCore Pro service, Dualog Connection Suite ensures Clipper Marine full certainty of communication and information exchange between shore and ship.

The proven Dualog DuaCore Kernel Technology that sits at the heart of the communication system controls all data exchanges and ensures maximum efficiency via automatic compression and minimum data overheads during physical transmission.

With seamless compatibility with the new KVH's TracPhone V7 mini-VSAT system and the existing Inmarsat Fleet 77 system, Dualog Connection Suite ensures that traffic onboard Clipper's tankers will always stay at a minimum to avoid unnecessary costs. In addition, DuaCore Pro enables prioritisation of traffic and maximises bandwidth availability for business critical communication.

"Straightforward to
install, simple to use,"
- Michael Mark

"Straightforward to install, simple to use," is a common theme in the feedback received from Masters and Crew. "Management is easier and we gain full control over access, use, priority and cost. It's no wonder everyone involved is happy," commented Mr Michael Mark of Clipper Marine Services.

Planning workshop

An induction workshop in September kick-started the full integration process. Representatives from Clipper, Dualog and KVH were involved, looking at the various stages of the integration, including product training, configuration discussions and review, and deployment planning.

"Clipper’s fleet travel among world's ocean, delivering a wide range of goods. Secure communications and updated data are of decisive importance. We at Dualog ensure that everyone is able to make optimum usage of their broadband services and at the same time, employees and crew members can be offered a more improved welfare scheme." Says Mr Lars Martinussen, Dualog European Sales Manager.

 

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Joining forces for Clipper from left: Lars Christian Espejord (R&D Manager, Dualog AS),
Kristian Olsen (Product Manager, Dualog AS), Jeff Greer (Vice President-Operations, Satellite Products,
KVH Industries, Inc.), Michael Mark (Vessel IT Manager, Clipper Marine Services AS),
Vidar Berg (R&D Consultant, Dualog AS), Lars Kirstein (Vessel IT Specialist, Clipper Marine Services AS)
and Hans Jørgen Eliassen (Deployment Engineer, Dualog AS).