Dualog is a Norwegian-based company providing maritime data communication services to major ship-owners and ship managers worldwide. Our customer base is growing rapidly and we are therefore expanding our technical team in Singapore with several positions to be filled. Training will be provided, and there is good potential for personal growth, development and good work exposure as part of a dynamic and skilled team with English as the work language. The Support and Deployment engineer will be part of the vessel support team with the following responsibilities.

Responsibilities

• Deploying Dualog software on customer vessels; Installations, migrations, troubleshooting, etc. Willingness to travel and work externally and on board vessels is a must.
• Providing 1st and 2nd line technical support to our maritime customers and their shore based it departments, either remotely from the Singapore office or travelling on site.
• Working closely with colleagues in Singapore and Norway in a team based environment as part of the 24/7 technical support service.
• Visiting customer offices and vessels throughout South-East Asia and Middle East regions.

Key Personal Skills

• Customer service attitude and experience
• Good communication skills, written and spoken English is a must
• Ability and experience of working both in team and individually
  

Key Technical Skills

• Networking and network troubleshooting – IP/DHCP/DNS
• Microsoft server 2003 & 2008
• Microsoft Windows XP & 7
• Database maintenance – Oracle and/or other DB
• IT project management
• PC and server hardware knowledge
• Knowledge and experience of maritime satellite communication is an advantage.

Education

• Bachelor degree or Diploma with Merit in IT/Electronics/Communication or related education or proven similar experience.

Mideast Ship Management has chosen Dualog Connection Suite for its entire fleet of about 40 tankers.

“We need complete control of our activities if we are to make the right decisions at any given time. Communication is the very heart of our business,” says Waleed Al Emeim, Purchasing Manager at Mideast Ship Management Ltd., regarding the reason for their choice of Dualog as the company’s data communication solution.

The company is owned by the Bahri corporation of Saudi Arabia and has its offices in Armada Towers, Dubai. Mideast Ship Management operates about 40 tankers all over the world, and is in a process of constant growth.

The deployment of Dualog Connection Suite is well underway, and IT Manager Ahmed Basha confirms the good experience. He also reports good feedback from the ships. “It is also important that the crew has free access to email, while at the same time we are given full control of the bandwidth and costs.”

120 container vessels, 4000 employees
Rickmers was established as early as 1853, and has 120 container vessels in operation on all the world’s oceans. Their headquarters are in Hamburg, but Rickmers has more than 20 offices in, amongst other places, Singapore, Tokyo, India and all over Europe and America. Altogether, the company employs over 4000 people.

It started with testing, on board 5 ships. Then 20 ships. And by the end of this year, Rickmers will have installed Dualog Connection Suite on over 40 ships.

“Yes, that’s the deal with Dualog,” says Peter Ullmann, chief of Network Operations at the German giant Rickmers Reederei.

Future ready
“Our old e-mail system was beginning to fail, and at the same time stronger demands were made by the crews for their own, private email accounts. It was time for something new, and consequently we assessed a number of different data communication alternatives,” says Ullmann with regard to the process leading up to their choice of Dualog.

Just right
“Dualog deliver quality, and at the same time, the company is neither too small nor too big. When we call support, for instance, we encounter a person we already know – familiar faces. It is almost as much a friendly relationship as it is business,” says Ullmann.

“We are proud to see that Dualog Connection Suite is being used on the old, traditional tall ships ‘Sørlandet’ (1927) and ‘Statsraad Lehmkuhl’ (1914). This gives the young cadets on these training ships an excellent start to their sailing careers”, says Lars Martinussen, Sales Manager Europe.

“Dualog are very much on the ball,” says a clearly satisfied Darren Reeves, Operations Manager at offshore supply company Stanford Marine in Dubai. “Previously, we used several different service providers, and at times this could be very problematic. Dualog provides us with standardization, something we have a very strong belief in,” says Darren Reeves, Operations Manager at Stanford Marine in Dubai.

“From my office in Dubai, I can now monitor the data communication on any of our ships, at any given time, and make sure that everything is working as it should,” adds IT Superintendent Albert Chang.

Cost and usage control
“In addition, we can control how much bandwidth is being used at any given time,” commends Chang, who is also very satisfied with Dualog’s anti-virus software.

• Dubai Deploys Dualog >
• German giant chooses Dualog >
• Control is the key >
• Traditional ships - modern technology >
• A smaller world >

Two brand new Norwegian fishing vessels have chosen eCatch for electronic reporting of catch and catch activity. They are joining more than 500 other fishing vessels already using eCatch for their day to day mandatory electronic reporting and commercial reporting.

Frøyanes

Owned by Ervik Havfiske, the 60 meter long autoliner Frøyanes is Norway´s largest longliner. She is probably the world´s most advanced fishing vessel.  There is no vaste at all as 100% of the fish is frosen, filleted or canned. The diesel electric propulsion system secures high energy efficiency and a low emission rate.  The crew facilites are excellent including Internet, email, sauna, cinema etc.

Ervik Havfiske uses eCatch for mandatory electronic reporting to the Fisheries Authorites, for or their own commercial reporting and for documentation according to the MSC and KRAV environmental certification.

Photo: Ervik Havfiske

Meløyfjord

Owned by Egil Sørheim, the 34 meter coastal purse seiner is designed for high catch efficiency/low operating costs combined with high raw material quality.

Photo: Blaalid AS

• Download the PDF version
• BW has chosen Dualog >
• Today all sailors need the Internet >
• They got Dualog ready wrapped >
• From the terraces - Perspective >
• 37 fleeting offices >
• A good feeling of team spirit >
• More Product Development >

"We have 37 floating offices ", says IT Manager Jørgen Liberg for Nordic Tankers illustrating how he thinks strategy.

"Things need to be kept simple. People need selfservice on board just as they do on shore. Th company needs to focus on core business and tanker operations, not unnecessary data mangement", says Liberg.

In short, it is simplicity, efficiency and reliability that are the grounds on whtich Nordi Tankers chose Dualog connection Suite as the fleet´s communications solution.

Read the full story in Dualog´s In Touch Newsletter 2/2011.