Dualog® Business Mail

Maritime email solution

A robust email service optimised for the maritime sector

Dualog® Business Mail is a reliable and user-friendly email service designed to handle all your business mail requirements. The mail service works regardless of carrier or communication system and is easily configurable to any number of email accounts. Users have access to their email history even when communication is down. 

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Scalable

Unlimited email accounts

With Dualog® Business Mail it's simple to set up standardised email addresses for all employees. An unlimited number of email accounts per fleet ensures excellent scalability. Automatically updated distribution lists streamline company communication. 

Read more: Why email is still business critical in the shipping industry

Full control

Optimised for the maritime industry

Dualog® Business Mail allows companies to set individual size limits for each user and carrier, giving a prioritised and controlled email flow. The vessel side software is configurable from anywhere, and our web portal gives complete access to all communication sessions, data transfer statistics and history.

Management reports give an in-depth overview of the fleet status and help companies make qualified decisions based on real-time data. If communication is down, users can still read their email history. The service utilises automatic compression and decompression of all transferred data to reduce airtime costs. 

Flexible

Choose your email domain

The service makes it easy to set up email addresses with your specific domain. There is also the option to create your subdomains to allow for any corporate configuration or policy. 

The Dualog Mail service is flexible enough to accommodate whatever domain-name combination, including a global fleet domain (e.g. acmefleet.com), fleet sub-domains (e.g. fleet.acmetankers.com), ship specific domains (e.g. acmevoyager.com, acmetrader.com) or ship specific sub-domains (e.g. voyager.acmetankers.com, trader.acmetankers.com) and the seafarer's name or any other role-specific identifier as the user portion of the address.

Modern webmail

Accessible through webmail in your browser

Log into Dualog® Business Mail through your standard web browser and enjoy all the functionality you've come to expect from modern email clients. Receive emails or create new messages just like you are used to doing. 

Avoid malware

Powerful spam filters

Dualog® Business Mail relies on the world-class capability of the Dualog Cloud® environment to ensure always updated antivirus scanning to minimise and prevent viruses and spam from clogging up your bandwidth and filling up your inbox. That means fewer distractions, reduced costs and fewer risks.  

Messages arriving from the internet are checked first by the firewall. Messages are then checked for recipient legitimacy, virus content and against any sender policy framework (SPF). After passing that, messages arrive at the main email security filter for antivirus, anti-SPAM and anti-phishing checks. The same filter also performs the customer-specific action if there has been an SPF failure. Not until all security checks are passed, messages are routed to the server for onward routing to the appropriate recipient(s) on ships(s).

Optimised bandwidth

Reduce costs - ensure uptime

Automatic compression of all transferred data and sophisticated protocols and rule-sets optimises bandwidth usage across communication channels. From the administrative interface, it is easy to set and manage rules to block, restrict or allow email per network, computer, user group or individual user. You can also set size limits and priorities to make sure traffic is managed both according to operational and cost-benefit targets.

Main features

Connectivity

Mail server connects via all standard protocols including SMTP, POP3, IMAP4 and LDAP

SMTP Relay

To support external mail server on board

Automatic compression

Automatic compression of all transferred data

Optimised bandwidth

Sophisticated protocols and rule-sets optimises bandwidth usage across communication channels

Functionality

Webmail interface with great functionality

Multiple users

Supports any number of users/e-mail accounts per ship

Maintains service

Maintains service to/from all on board e-mail user accounts via all communication carriers

On board mail storage

Each ship’s mail store is on board and therefore available irrespective of the external (communication equipment) connection status

10 GB free of charge shore message archive

Dualog managed and operated

Branded e-mail

Company’s choice of e-mail domain(s)

Antivirus

Antivirus and spam filtering of messages from shore to ship/ship to ship

Breakpoint restart

In case of circuit drop/switch during data transfer

Cost control

Filtering mechanism in both directions for effective cost control

Statistics overview

Ships’ connections and message transfer statistics available via Dualog® Cloud

ICT as a value driver