Dualog® Crew Email

Maritime Email

A zero admin crew email solution

Dualog® Crew Mail provides private email accounts for seafarers regardless of the communication equipment onboard. Crew details can be updated and distributed automatically from the Crew Management System to all vessels, minimising IT staff workload drastically. The service relies on the world-class capability of the Dualog Cloud® environment to ensure always updated antivirus scanning to prevent viruses and spam from filling up the seafarer's inbox.

PRODUCT: Crew Mail

Easy integration with crew management systems

Easy import of crew details means near-zero admin

Strong import and integration feature makes it easy to ensure that crew details are accurate and up-to-date and that crew email addresses reflect current staffing. You can set the system to disable unused addresses automatically and add new users to the system as part of the hiring process. There is an option to have Dualog Crew Mail fully integrated with your crewing system through a powerful API-interface, effectively reducing IT staff involvement to zero.

Show your flag

Build brand awareness and pride with company-branded email addresses

The service allows for custom domains to be set for all crew or even per vessel. The Dualog Mail service is flexible enough to accommodate whatever domain-name combination, including a global fleet domain (e.g. acmefleet), fleet sub-domains (e.g. fleet.acmetankers.com), ship specific domains (e.g. acmevoyager.com, acmetrader.com) or ship specific sub-domains (e.g. voyager.acmetankers.com, trader.acmetankers.com) and the seafarer's name or any other role-specific identifier as the user portion of the address.

Global availability

Access to company email wherever your crew are

Email is only sent to a ship if the crew member is registered on board, effectively stopping unwanted traffic from clogging bandwidth. Whenever a seafarer is on leave (at home or elsewhere) or finds Internet access in a port, the crew member's private email becomes accessible through the web-based email client. 

Strong security

Don't get hacked by spam email

Protect the seafarer's inboxes with enterprise-level security. The service relies on the world-class capability of the Dualog Cloud® environment to ensure always updated antivirus scanning to minimise and prevent viruses and spam from filling up the seafarer's inbox. 

 Messages arriving from the internet are checked first by the firewall. Messages are then checked for recipient legitimacy, virus content and against any sender policy framework (SPF). After passing that, messages arrive at the main email security filter for antivirus, anti-SPAM and anti-phishing checks. The same filter also performs the customer-specific action if there has been an SPF failure. Not until all security checks are passed, messages are routed to the server for onward routing to the appropriate recipient(s) on ships(s).

Email to crew regardless of communication equipment

Many carrier types across the fleet? No problem.

Dualog Crew Mail takes advantage of the robust and flexible carrier detection in the Dualog service, automatically identifying and prioritising messages based on company rules. You don't have to worry about 

Main features

Private, zero administration maritime email
Login with Crew Credentials

See automated method for distribution of crew details to the fleet

Web e-mail client enabling

Includes Web (HTTP) e-mail client enabling (if permitted) access from any networked computer on board

Crew can create own message folders
Crew keeps the same email address regardless of ship assignment
Dualog Address Book

The global Dualog Address Book allows each user to store and access his / her contacts’ details from anywhere

Shore-based user administration (if required)

Modifications are replicated automatically to ships

Minimised communication cost

Communication and compression features within Dualog Connection Suite minimise communication cost

Cost control and size control

Cost control and size control (filters etc). Users can be exported from the company’s Crew Management System and automatically imported to Connection Suite

Administer your account